No products in the cart.
Overview
At toyora.toys, we want you to have a hassle-free shopping experience. Please review our Return & Refund Policy carefully before placing your order.
🚫 1. No Returns After Delivery
We do not accept returns once a product has been delivered, except in cases of damage or defect. Please review your order carefully before completing your purchase.
📦 2. Damaged or Defective Items
If your order arrives damaged or defective, we require a clear, unedited unboxing video to initiate a replacement or refund. This video must:
Show the unopened package and the unboxing process
Clearly display the damage or defect
Be submitted within 48 hours of delivery
📧 Email your video and details to: toyoratoys@gmail.com
🚚 3. Return Shipping (If Approved)
If a return is approved:
The customer must arrange return shipping using a reliable courier with tracking
Once we receive and inspect the item, we will process a replacement or refund, based on the resolution shared during approval
To return your product, you should mail your product to: Toyora Toys, 303, Vishala Supreme, Opp. Torrent Power Sub Station, Sardar Patel Ring Road, Nikol, Ahmedabad, Gujarat 382350, India
💰 4. Refunds & Replacements
Refunds or replacements will be provided in the following cases:
Damaged/Defective Products: Full or partial refund after review
Missing Items: If we can’t fulfill the missing item(s), a refund will be issued for those items
🚫 5. Non-Returnable Items
We do not accept returns for:
Used, tampered, or customer-damaged products
Items marked “Non-Returnable” on the product page
⏳ 6. Reporting Timeframe
All issues (damaged/missing items) must be reported within 48 hours of delivery. Claims submitted after this window will not be accepted.
🕒 7. Refund Timeline
|
Stage |
Timeframe & Notes |
|---|---|
|
Approval |
Refunds are subject to review and confirmation by our support team |
|
Processing |
Once approved, refunds will be processed within 7 working days |
|
Payment Method |
Refunds will be credited to the original payment method |
|
Notifications |
You will receive email updates throughout the process |
|
Exceptions |
If further verification is needed, processing may exceed 7 days |
📞 Contact Us
Need help or want to raise a return/refund request?
Reach out to us at toyoratoys@gmail.com – we’re here to help you with quick and transparent support.
